The noble complaint: intersectional creativity
Explore how the ombudsman role, born from a cultural crossroads, can empower us to turn complaints into tools for justice and positive change
The power equilibrium
An insight into how an ombudsman thinks about power and what it really means to help people
How dignity lights up the workplace
Standing at the point of tangency: some personal insights gained by not taking sides
This article provides a description of neutrality, impartiality and multi-partiality from the perspective of the Regional Ombudsman
There are colors in the clouds: the value of self-reflection
Why self-reflection is so important?
Reconciling the conflict of expectations
The Regional Ombudsman shares a personal experience about what he has learned in balancing the expectations of visitors with the ideals of the Office